Legal

Terms of Service

Please read these terms carefully before using ChainRaven's smart contract monitoring platform.

Last updated: March 6, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you and ChainRaven ("we," "our," or "us") governing your access to and use of our smart contract monitoring platform and related services. By creating an account or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using ChainRaven, you confirm that you:

  • Are at least 18 years of age
  • Have the legal capacity to enter into a binding agreement
  • Have read and agree to these Terms and our Privacy Policy

If you are using ChainRaven on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

ChainRaven is a smart contract monitoring and alerting platform that provides:

  • Real-time monitoring of on-chain events including ownership transfers, proxy upgrades, role changes, and large token transfers
  • Multi-channel alert delivery via email, Telegram, Discord, and custom webhooks
  • AI-powered smart contract risk analysis and risk scoring
  • Support for multiple EVM-compatible blockchain networks

We reserve the right to modify, suspend, or discontinue any part of the service at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the service.

ChainRaven does not custody, hold, transfer, or manage digital assets on your behalf. The service provides monitoring and analytics tools only. ChainRaven is not a financial institution, broker, dealer, exchange, or custodian.

ChainRaven does not provide legal, financial, investment, or security auditing services. All information, data, analysis, and alerts provided through the platform are for informational purposes only and should not be construed as professional advice of any kind.

3. Account Registration and Security

To access most features of ChainRaven, you must create an account. You agree to:

  • Provide accurate, complete, and up-to-date registration information
  • Maintain the confidentiality of your login credentials
  • Be responsible for all activity that occurs under your account
  • Notify us immediately at support@chainraven.com if you become aware of any unauthorized use of your account

We are not liable for any loss or damage arising from your failure to comply with these security obligations. You may not share your account with others or create accounts for the purpose of circumventing plan limits.

4. Subscription Plans and Payments

Plans

ChainRaven offers four subscription tiers:

  • Free: $0/month — limited contracts and features
  • Starter: $19/month — expanded contract limits and all alert channels
  • Growth: $49/month — higher limits and priority support
  • Team: $129/month — highest limits for organizations at scale

Feature and limit details for each plan are described on our Pricing page and may be updated from time to time.

Billing

Paid subscriptions are billed monthly in advance via Stripe. By subscribing to a paid plan, you authorize ChainRaven to charge your payment method on a recurring basis. Subscriptions automatically renew at the end of each billing period unless canceled.

When you upgrade or downgrade your plan, changes take effect immediately and any cost difference is prorated for the remainder of your billing period.

Money-Back Guarantee

We offer a 14-day money-back guarantee on all paid plans. If you are not satisfied within the first 14 days of your initial paid subscription, contact us at support@chainraven.com for a full refund. This guarantee applies only to your first purchase and does not apply to renewals.

Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. No partial-month refunds are provided after the 14-day guarantee window. Upon cancellation, your account reverts to the Free tier.

5. Acceptable Use Policy

You may use ChainRaven only for lawful purposes and in accordance with these Terms. You agree that you will not:

  • Use the service for any unlawful purpose or in violation of any applicable laws or regulations
  • Use alert data to front-run transactions, manipulate markets, or engage in any form of market abuse
  • Attempt to gain unauthorized access to other users' accounts, our systems, or related networks
  • Reverse engineer, decompile, or disassemble any portion of the platform
  • Use automated tools to scrape, crawl, or excessively query our services beyond normal usage
  • Circumvent plan limits, rate limits, or other access controls
  • Transmit malware, viruses, or any other harmful code
  • Impersonate any person or entity or misrepresent your affiliation

We reserve the right to investigate and take appropriate action against anyone who violates this policy, including suspending or terminating their account.

Webhook Security

You are solely responsible for ensuring that any webhook endpoints you configure are secure, properly authenticated, and under your control. ChainRaven is not responsible for any data exposure, loss, or damage resulting from user-configured webhook destinations.

Export Controls and Sanctions

You may not use the service if you are located in, or are a national or resident of, any country subject to U.S. economic sanctions or export controls, including those administered by the Office of Foreign Assets Control (OFAC). You also may not use the service if you are listed on any U.S. government prohibited party list, including the OFAC Specially Designated Nationals and Blocked Persons List.

Rate Limits and Fair Use

We reserve the right to enforce fair usage limits and rate limits to maintain service quality for all users. Excessive or automated usage beyond normal usage patterns may result in temporary throttling, feature restrictions, or account suspension.

Security Research and Responsible Disclosure

ChainRaven welcomes security researchers who identify potential vulnerabilities in our platform. If you discover a security vulnerability, please report it responsibly by contacting us at support@chainraven.com before any public disclosure. Security researchers acting in good faith to identify and report vulnerabilities will not be considered in violation of this Acceptable Use Policy, provided they do not access, modify, or exfiltrate user data beyond what is strictly necessary to demonstrate the vulnerability.

6. AI Contract Analysis — Informational Use Only

Important Disclaimer: AI analysis outputs are for informational purposes only and do not constitute professional security audits, financial advice, or legal advice.

ChainRaven's AI Contract Analyzer uses large language models (currently powered by OpenAI) to generate risk assessments, identify potential vulnerabilities, and summarize access control patterns in smart contracts. You acknowledge and agree that:

  • AI-generated analysis may contain errors, omissions, or inaccuracies
  • Risk scores and findings are probabilistic and do not guarantee the presence or absence of vulnerabilities
  • AI analysis is not a substitute for a professional security audit conducted by qualified security researchers
  • AI analysis is not financial, investment, or legal advice
  • You should not make critical investment, security, or operational decisions based solely on AI-generated outputs
  • ChainRaven makes no representations or warranties about the accuracy, completeness, or fitness of AI analysis for any particular purpose

We strongly encourage you to consult qualified security professionals and conduct independent due diligence before making any significant decisions related to smart contracts or digital assets.

7. Alert Delivery and Service Limitations

7.1 Alert Limitations

ChainRaven monitors blockchain networks and delivers alerts on a best-effort basis. While we strive for low-latency, high-reliability monitoring, you acknowledge that:

  • Alert delivery depends on the reliability of third-party blockchain RPC providers and notification channels (email, Telegram, Discord), which are outside our direct control
  • Blockchain reorganizations, RPC outages, or network congestion may result in delayed, duplicated, or missed events
  • ChainRaven does not guarantee that every on-chain event will be detected or that alerts will be delivered within any specific timeframe
  • References to "under 30 seconds" alert latency or "99.9% uptime" on our website are performance targets, not legally binding service level commitments

ChainRaven alerts and analytics are informational tools and should not be relied upon as the sole source of monitoring for critical security or financial decisions.

7.2 Blockchain Data Sources

Blockchain data displayed and processed by ChainRaven is sourced from third-party RPC providers and public blockchain networks. ChainRaven does not guarantee the accuracy, completeness, or timeliness of such on-chain data, and is not responsible for errors or omissions originating from these data sources.

7.3 Monitoring Limitations

ChainRaven does not guarantee detection of exploits, vulnerabilities, malicious activity, or any specific on-chain events targeting smart contracts you monitor. The service is designed as a supplemental monitoring tool and is not a substitute for comprehensive security practices, professional audits, or incident response programs.

7.4 Force Majeure

ChainRaven shall not be liable for any delay or failure in monitoring or alert delivery resulting from causes beyond its reasonable control, including internet outages, blockchain network failures, acts of God, third-party service disruptions, cybersecurity incidents beyond our control, or government actions.

8. Intellectual Property

Our Property

ChainRaven, its platform, user interface, software, documentation, and all related intellectual property are owned by ChainRaven and protected by applicable intellectual property laws. Nothing in these Terms grants you any right, title, or interest in our intellectual property.

Your Data

You retain ownership of all data you provide to ChainRaven, including contract addresses, custom labels, and notification preferences. By using our services, you grant ChainRaven a limited, non-exclusive license to process and store your data solely to provide and improve the service.

Feedback

If you provide feedback, suggestions, or ideas about our services, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

9. Privacy

Your use of ChainRaven is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy explains how we collect, use, and protect your personal information, including the third-party services we use to operate the platform.

10. Disclaimers of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CHAINRAVEN PROVIDES THE SERVICE "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The service will be uninterrupted, error-free, or secure
  • All blockchain events will be detected or that alerts will always be delivered
  • Any information or content obtained through the service will be accurate or complete
  • Defects in the service will be corrected

You use ChainRaven at your own risk. The foregoing disclaimers apply to the fullest extent permitted by law.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CHAINRAVEN, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, DIGITAL ASSETS, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

In any case, ChainRaven's total aggregate liability to you for any claims arising under or related to these Terms shall not exceed the greater of:

  • The total amounts you paid to ChainRaven in the three (3) months preceding the event giving rise to the claim, or
  • One hundred US dollars ($100.00)

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the above limitations apply to the fullest extent permitted by law.

12. Termination

Termination by You

You may delete your account and terminate these Terms at any time through your account settings. Upon deletion, we will stop monitoring your contracts and will delete or anonymize your personal data within 30 days in accordance with our Privacy Policy, except where retention is required by law.

Termination by ChainRaven

We may suspend or terminate your access to the service, with or without notice, if:

  • You violate these Terms or our Acceptable Use Policy
  • We reasonably believe your use poses a security risk or legal liability
  • You fail to pay applicable subscription fees
  • We are required to do so by law or regulation

Effect of Termination

Upon termination, all licenses granted to you under these Terms will immediately cease, and you will lose access to the service and any associated data. Sections that by their nature should survive termination (including Intellectual Property, Disclaimers, Limitation of Liability, and Governing Law) will survive.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Indiana, United States, without regard to its conflict of law provisions.

Informal Resolution

Before initiating any formal dispute process, you agree to first contact us at support@chainraven.com and attempt to resolve the matter informally for at least 30 days. Many disputes can be resolved quickly through direct communication.

Binding Arbitration

If a dispute cannot be resolved informally, you and ChainRaven agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Indiana, and the arbitrator's decision shall be final and binding. Judgment on the award may be entered in any court of competent jurisdiction.

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.

Each party shall bear its own legal costs and attorneys' fees in connection with any arbitration proceeding, except where otherwise required by applicable law or determined by the arbitrator in the final award.

Class Action Waiver

YOU AND CHAINRAVEN AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class or representative proceeding.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. For significant changes, we may also send an email notification. Your continued use of ChainRaven after changes take effect constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should stop using the service and cancel your subscription.

15. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ChainRaven regarding your use of the service and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral, relating to the subject matter herein.

Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of ChainRaven to be effective.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

ChainRaven

Email: support@chainraven.com

Or use our contact form