Legal

Privacy Policy

Your privacy is important to us. This policy explains how ChainRaven collects, uses, and protects your information.

Last updated: January 20, 2026

ChainRaven ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our smart contract monitoring platform and related services.

1. Information We Collect

Account Information

When you create an account, we collect:

  • Email address
  • Name (optional)
  • Password (encrypted)
  • Profile preferences

Smart Contract Data

When you use our monitoring services, we collect:

  • Contract addresses you choose to monitor
  • Blockchain networks associated with your contracts
  • Alert preferences and notification settings
  • Custom labels and notes you add to contracts

Usage Information

We automatically collect certain information when you use our platform:

  • IP address and general location data
  • Browser type and device information
  • Pages visited and features used
  • Time and date of access

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our smart contract monitoring services
  • Send you alerts and notifications based on your preferences
  • Process your transactions and manage your subscription
  • Improve and personalize your experience on our platform
  • Communicate with you about updates, security alerts, and support
  • Analyze usage patterns to improve our services
  • Detect and prevent fraud, abuse, or security incidents
  • Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including hosting providers, email services, and analytics tools. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure password hashing using modern algorithms
  • Regular security audits and vulnerability assessments
  • Access controls and authentication measures
  • Monitoring for suspicious activity

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We encourage you to use strong, unique passwords and enable two-factor authentication when available.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in to your account
  • Remember your preferences (such as dark mode)
  • Understand how you use our platform
  • Improve our services based on usage patterns

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Portability: Request a copy of your data in a machine-readable format
  • Objection: Object to certain processing of your data
  • Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may also retain certain information as required by law or for legitimate business purposes, such as:

  • Transaction records for accounting and tax purposes
  • Communication records for support and dispute resolution
  • Security logs for fraud prevention and investigation

When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

8. Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-party services we use include:

  • Authentication providers
  • Cloud hosting and infrastructure services
  • Email delivery services
  • Analytics services
  • Blockchain data providers and RPC services

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

ChainRaven

Email: support@chainraven.com

Or use our contact form