Email is the default notification channel in ChainRaven — it's automatically set up when you create your account with no configuration required.
| Feature | Details |
|---|
| No setup required | Email alerts use your account email address automatically |
| Enabled by default | All alert types send to email out of the box |
| HTML formatted | Emails include rich formatting, severity badges, and clickable links |
Each alert email includes:
- Alert type and severity — with a color-coded severity badge
- Contract address — the contract that triggered the alert
- Blockchain — which chain the event was detected on
- Event details — specific information about what happened (addresses, amounts, etc.)
- Timestamp — when the event was detected on-chain
- Transaction link — click to view the transaction on the block explorer
- Dashboard link — jump directly to the event in your ChainRaven dashboard
To turn off email for a specific alert type while keeping other channels active:
- Go to Profile > Alert Preferences
- Expand the alert type you want to modify
- Uncheck the Email checkbox
- Click Save Changes
Alert emails are sent to your account email. To update it:
- Go to Profile > Profile Info
- Update your email address
- Save your changes
If you're not getting alert emails, work through these checks in order:
- Check your spam/junk folder — alert emails are sometimes filtered automatically
- Add us to your contacts — add
alerts@chainraven.com to your contacts or safe senders list to prevent filtering
- Verify email is enabled — go to Alert Preferences and confirm Email is checked for the alert types you want
- Check Sent Alerts — look at the Sent Alerts section in your dashboard to see if an alert was actually triggered and sent
- Review your cooldown — a long cooldown period prevents repeated alerts from the same contract within the cooldown window
Email is a great starting point, but for real-time mobile notifications consider adding: